Total Facilities Management
Total facilities management: every service under one contract
Sixteen soft and hard services from one contractor, from cleaning, grounds and waste through to M&E, roofing and reactive repair. One contract, one point of contact and vetted people on every site, across the UK.
How it works
How a total FM contract works
What one contract covers
Any mix of the sixteen services below. Nine soft services keep a building clean and presentable, and seven hard services keep its fabric and systems working. Take one or all of them. Adding a trade later is a change to the specification, with the same supplier and the same contact.
How a contract starts
We walk the site and write the specification with you: what gets done, to what standard and how often. Different areas of a site often want different intervals. We agree the KPIs that matter to you at the start, and the contract is measured against them.
One point of contact
One number for everything, and it is answered out of hours. Reactive call-outs are taken 24/7 with a four-hour target response, agreed case by case. Teams report from site on tablets, with before-and-after photos as standard.
Soft Services 09
Clean, green & running
The day-to-day services that keep a building clean, tidy and welcoming, with everyone on site vetted, whoever’s payroll they are on.
- S·01 Cleaning Commercial, industrial and deep cleaning by trained, vetted teams.
- S·02 Gardening Regular maintenance, seasonal planting and landscape design.
- S·03 Window Cleaning Reach-and-wash pole systems worked from the ground, inside and out.
- S·04 Waste Management Collection, disposal and recycling that keeps waste from landfill.
- S·05 Grounds Maintenance Lawns, beds, hedges and hard surfaces on a set schedule, with winter cover.
- S·06 Specialist Cleaning Deep cleans, carpets, upholstery and floor restoration.
- S·07 Tree Services Pruning, safe removal and rapid storm-response call-outs.
- S·08 Arboriculture & Veg Works Planting, maintenance and controlled felling to regulation.
- S·09 Gritting & Snow Clearance Car parks, paths and entrances gritted before you open, every visit logged.
Hard Services 07
Maintained & made safe
The technical trades that keep a building's fabric and systems working, installed, serviced and repaired to standard.
- H·01 Mechanical & Electrical Power, HVAC, heating and controls installed and maintained.
- H·02 Plumbing & Heating Pipework, boilers and energy-efficient heating systems.
- H·03 Landscaping & Groundworks Design, excavation and construction of outdoor spaces.
- H·04 Painting & Decorating Interior and exterior finishes, prepped to last.
- H·05 Carpentry & Fabric Repairs Commercial joinery and building fabric repairs.
- H·06 Roofing Installation, repair and maintenance for pitched and flat roofs.
- H·07 Reactive Maintenance Swift, reliable solutions to unexpected issues, day or night.
Not sure which services you need?
Tell us about your property and we'll put together a total FM package covering soft services, hard services or both, with one point of contact.