Soft Services

Cleaning Services

We clean offices, warehouses, schools, estates and occupied residential blocks, to a specification we write with you, on an interval you set, measured against KPIs we agree at the start.

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In short

Airwaves Facilities Management provides contract cleaning for commercial, industrial and managed residential property across the UK. We clean offices, warehouses, schools, estates and occupied retirement housing to KPIs agreed with each client. For The Alexander Faulkner Partnership we deliver all site management and cleaning across a portfolio of more than 25,000 units.

Information on cleaning services

Commercial cleaning we cover

From daily office cleaning to floor restoration, on whatever schedule your building actually needs.

Commercial Cleaning

Offices, retail, apartment blocks and schools. Dusting, vacuuming and surface sanitising on a schedule you set, not one we impose.

Industrial Cleaning

Warehouses, factories and industrial sites, where the constraint is usually safety and access in a high-traffic area rather than the cleaning itself.

Deep Cleaning

Carpets, upholstery and the areas a regular clean never reaches, using steam cleaning and hot water extraction to lift dirt, staining and allergens out of fabric rather than off the surface of it.

Floor Care & Restoration

Vinyl, tile, stone and timber: buffing, scrubbing and polishing. At Stagecoach Oxford we steam cleaned 1,200m² of maintenance hangar floor using the Tensid Torik stone cleaning system and degreased it before recoating.

Hygienic & Damp Cleaning

Part of the site management package we run for block and estate managers, alongside floor cleaning and general tidying.

Window Cleaning & Waste

Handled on the same contract if you want them, so one contractor covers the whole building rather than three turning up on three different days.

What's included

How a cleaning contract runs

We survey and write the specification

What gets cleaned, to what standard, how often. Contracts typically run weekly, fortnightly, monthly or quarterly, and a building often needs different intervals for different areas. There is no standard frequency because there is no standard building. The interval is yours to set and ours to provide.
We agree the KPIs

When we take on a new customer we agree the Key Performance Indicators that matter most to you and your business. That is what the contract is measured against, rather than an impression of whether the place looks clean.
Vetted, trained people do the work

Everyone we send is vetted before they set foot on your site, and receives regular training and refresher programmes covering health and safety and customer service.
We supply the equipment

On managed-estate contracts we supply all the required machinery and equipment, so there is no capital cost or storage problem at your end.
We plan for occupied buildings

Where people are living or working in the space, we introduce specific risk assessments, method statements and agree safe working methods. For FirstPort we do this inside occupied retirement properties, communicating twice per day.
We report, and you get the results

Teams report directly from site on mobile devices and tablets. We monitor the agreed KPIs as part of regular reporting, share the results, and hold quality reviews to seek feedback rather than wait for a complaint.

Included as standard

Specification and frequency set with you, not from a template
Vetted, trained operatives
All machinery and equipment supplied on contract work
Risk assessments and method statements for occupied buildings
Reporting against agreed KPIs, with regular quality reviews
Before-and-after photography on request

So happy with the results I got from this company. I spoke to a lovely lady called Paige to help with an end of tenancy clean, and was very happy with how my request was handled. Very professional and polite.

Olivia Bridgen

Why choose us

Why us for cleaning services?

Cleaning is the service clients notice every single day, which is why we measure it rather than assume it.

More than 25,000 units under one cleaning contract

We provide all site management and cleaning services for The Alexander Faulkner Partnership, chartered surveyors whose block and estate portfolio spans over 25,000 units across the south of England and the Midlands, delivered to an agreed set of KPIs.
We clean occupied retirement housing

For FirstPort we work inside occupied retirement properties under specific risk assessments and method statements, communicating twice a day. If we can work there, we can work in your building.
Everyone is vetted before they arrive

The people cleaning your building are vetted, trained and accountable to us, with safeguarding training as well as health and safety.
The machinery is ours

We supply all required equipment on contract work, so there is nothing for you to buy, store or maintain.
Floor restoration, not just floor mopping

Steam cleaning and hot water extraction for carpets and upholstery; buffing, scrubbing and polishing for vinyl, tile, stone and timber.
You hear about what else we found

Teams report from site on tablets. We can supply before-and-after photos as standard and flag other site issues proactively.
Over 50 people, since 2017

Airwaves has been trading since March 2017 and the team is now more than fifty strong. Big enough to cover a national portfolio, small enough that you are not passed between account managers.

Gallery

Take a look at some pictures of our work.

Before you enquire

Cleaning Services: your questions answered

How often will you clean?

As often as your building needs. Contracts typically run weekly, fortnightly, monthly or quarterly, and plenty of buildings want different intervals for different areas. We survey, agree the interval and the scope with you, and write both into the specification so the contract says what you are actually getting.

Do we need to supply equipment or storage?

No. On contract work we supply all the required machinery and equipment, which is how the Alexander Faulkner Partnership arrangement is set up across their whole portfolio.

Can you clean buildings while people are in them?

Yes, and we do it in some of the most sensitive settings there are. We clean inside occupied retirement properties for FirstPort under specific risk assessments and method statements, with twice-daily communication to agree safe working methods.

How do I know the standard is being met?

We agree KPIs with you when the contract starts, monitor them as part of regular reporting, and share the results. We also hold regular quality reviews to seek feedback rather than wait for you to raise something. Teams report from site on tablets, and before-and-after photos can be supplied as standard.

Do you do specialist and one-off cleans as well as contracts?

Yes. Deep cleans, carpets and upholstery, floor restoration and end-of-tenancy work alongside regular contracts. Our specialist cleaning service covers the heavier end, including graffiti removal and post-incident work.

What areas do you cover?

The whole UK. We are based at Berkswell in the West Midlands, but that is where we are rather than how far we go. Several of our cleaning clients hold property across multiple regions on a single contract.

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Where we cover

Our service area

We deliver cleaning contracts across the UK from our base at Berkswell in the West Midlands, including national accounts like The Alexander Faulkner Partnership, whose portfolio spans the south of England and the Midlands. If your property sits in more than one region, one contract covers all of it.